REFUND POLICY

Last updated: August 2026

1.14-Day Return Window

Returns or exchanges must be requested within 7 to 14 days of receiving your package.

2. Eligible Conditions for Return

Since the wigs are standard/ready-to-wear, returns are accepted as long as strict hygiene and product integrity requirements are met:

Lace Intact: The HD lace must be completely uncut, untrimmed, untinted, and in factory condition.

Unworn & Unaltered: The unit must be 100% unworn, unbrushed, unwashed, and un-styled.

Original Packaging: The wig must be returned with all original tags, hair bands, net packaging, and included accessories intact and undamaged.

3. Hygiene & Non-Returnable Conditions

For health, safety, and hygiene reasons, any unit where the lace has been cut, modified, or worn is strictly non-refundable and ineligible for return.

4. Return Shipping & Processing

Shipping Cost: Customers are responsible for return shipping costs via a trackable/signed-for postal service (unless the item received was incorrect or defective).

Inspection: All returned items undergo quality control inspection upon arrival before a refund or exchange is issued within 14 working days.

Last updated: August 2026

📝 Order Processing Time

All orders go through a 1–3 business day processing period before they are dispatched. This time is needed to carefully check, pack, and quality-assure your items. Processing days do not include weekends or public holidays.

🚚 Delivery Times

Once your order has been shipped, estimated delivery times are:

• United Kingdom: 3–7 business days

• International Orders: 7–14 business days

Please note:

• During high-demand periods (such as sales, holiday seasons, or new product launches), processing and delivery times may be slightly longer than usual.

• Delivery timelines are estimates only and may vary due to carrier service delays, extreme weather conditions, or customs inspections for international orders. NNLACEBAR is not liable for delays caused by third-party delivery providers or circumstances beyond our control.

💰 Shipping Costs

Shipping charges are calculated automatically at checkout based on your location and the size/weight of your order. The total shipping cost will be clearly displayed before you complete your purchase.

🔍 Order Tracking

As soon as your order is dispatched, you will receive an email confirmation from NNLACEBAR containing your tracking number and full delivery instructions. If you do not receive this email within 3 business days of placing your order, please check your junk/spam folder or contact our team.

📫 Delivery Address & Liability

Please ensure you provide a complete and accurate delivery address at checkout. NNLACEBAR cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• We are not liable for packages that are lost, misdelivered, or stolen after being marked as delivered by the courier.

• If you suspect your package has been stolen or misdelivered, please contact the courier provider directly to file a claim.